Frequently Asked Questions
Everything you need to know about your Naughty by Nature shopping experience.
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or poly-mailers with no mention of 'Naughty by Nature' or the contents on the exterior label.
What is your return policy for intimate apparel and toys?
Due to health and hygiene regulations, we cannot accept returns on worn lingerie, opened hosiery, or used adult toys. If an item is defective, please contact our support team within 14 days for a replacement.
How do I know which size will fit me best?
Each product page features a detailed size guide. Since we carry various international brands, we recommend measuring your bust, waist, and hips to compare against our specific charts before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and discreet financing options. Your billing statement will show a neutral descriptor for added confidentiality.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination. Please note that customers are responsible for any local customs fees or import duties.
Are your products body-safe?
Absolutely. We curate our collection to include high-quality materials such as medical-grade silicone, stainless steel, and phthalate-free fabrics to ensure your safety and comfort.